How can we help?

Account access

Password and sign-in help

Choose Set up or reset my password when available on the sign-in screen. Recovery is designed to work by verified email, not by text message. If the option is unavailable, no email arrives, or you cannot access that email account, contact us for help. A support representative will never ask you to email your password.

Membership

Billing and subscriptions

For an iPhone subscription, use your Apple Account subscription settings to view, manage, or cancel it. Deleting the app or signing out does not cancel a subscription. Email us if access does not match an Apple purchase or restoration.

Open Settings, tap your name, then Subscriptions, or follow Apple's cancellation instructions. Deleting your Due East account also does not cancel an Apple subscription.

Privacy

Your records and choices

Use the account privacy controls available in your app version. You can also email us for help accessing, correcting, or deleting information, including if you cannot sign in. We may use proportionate verification to protect your account. See the Privacy Notice for details.

Training and coaching

Plan or scheduling questions

Members with applicable coaching access can use Connect for plan questions and call scheduling. Foundation is self-guided and does not include personal coaching, messages, calls, form review, or nutrition coaching.